SRC Microphones Almost Gone

Here is the low down on microphones: we are going to run out soon.

Youth Services staff is working together so that all locations run out around the same time.

When we do run out, I want to make sure we are all doing what we can to make sure kids (and their caregivers) have a wonderful Summer Reading Club experience. So here are some tips:

  • When they come up to get a 6-hour prize – don’t mention microphones. Just enthusiastically congratulate them and give them a bag. (Kids won’t miss what they didn’t know they could have.)
  • If they do mention the microphones:
    • Apologize and acknowledge their feelings (ex: I’m sorry that the microphones ran out, that is a bummer)
    • If they are not satisfied with taking a bag – keep apologizing and offer them to take an additional book
    • If that is still not enough, feel free to give them my contact information and I will reach out to them and see what we can do to make it right. Or take their information and send it to me.

Please keep the managers and me up to date with any complaints or upset patrons. Also let me know if you have any questions or concerns about this or anything Summer Reading Club related.

Keep on ‘Rockin’

Kelly 😊