Delivery Times for Holds

When placing holds for patrons on items that are coming from other CLC libraries, it is best to tell them that while you can’t give them an exact delivery date, it could take 3-5 days to receive their items, and even that cannot be guaranteed.  Better to have a patron pleasantly surprised by an early arrival, than have them vexed by a late one.

When placing SearchOhio and OhioLINK reserves, should the patrons ask, let them know that it could take a week or two to receive them.  Remember, these items must go through two separate delivery systems now.

Lastly, don’t even guarantee next day delivery of items within the system, unless you have called the branch where the item is located, you know they have actually placed the item in the deliveries, and that your branch will, indeed, be receiving next day deliveries from that branch.

Thanks, and please let me know if you have any questions.